We are so excited to welcome you to the Indi Club.

To sign up head to the ‘buy’ section in your app and select ‘autopay’ for our weekly direct debit memberships. All other packs can be found under their respective categories.

Explore our membership options here.

If you have any questions, get in touch with us at info@indigosoulwellness.com.

1. To get familiar with the studio, meet your instructor and get the run down on props (and reformer machines), please plan to arrive 10 minutes early to your first class.

2. Please ensure your mobile phone is turned to silent to ensure it doesn't interrupt your practice or anyone else's.

3. Shoes and any belongings you do not want to take with you into the Moonstone Studio (Main Studio) can be left at the shoe rack and lockers at the top of the stairs. The reception is either staffed or locked at all times to ensure the safety of your belongings.

4. Your belongings at the Reformer Studio can be taken to your reformer station and your shoes popped on the shoe rack at the entry.

5. Our teachers are there to support you through all your classes. They will provide levels through the class, choose the level that feels right for you each class.

6. We require you to inform the instructors of injuries and pregnancy, to ensure we can accommodate you.

7. Please do not wear strong perfumes to class and if you are unwell please use common sense.

Reformer Pilates

• Grip socks (we have them available for purchase if you do not have any)

• Water bottle - drinking water is provided

• Sweat towel if needed.
  

Yoga, Mat and Barre Pilates

• Water bottle - drinking water is provided

• Sweat towel if needed

• Mat if you prefer, but not necessary as we have mats available for use.

For all classes please ensure you are at least 5-10mins early. There will be a 1-2 minute grace period.

Any late comers will be unable to join the class as they disrupt the experience of other community members. If you are late you will forfeit the class and be considered a No Show.

Empty reformers at the start of class will be given to our waitlisted clients or happy walk-ins. Please always check in with the instructor at the beginning of every class to ensure your name has been ticked off the attendance list. You dont want an incorrect late fee.

Refer to Terms & Conditions for information on No Shows.

Our 4 hour cancellation policy is in place to ensure all members have a fair chance to attend their chosen classes.

You can cancel your classes the same way you booked in for them.

We do not accept cancellations via text, phone, social media or email.

Cancellations made more than 4 hours before class will keep their class and not incur a fee.

Late cancellations made less than 4 hours before class will forfeit the class.

No shows and absences will forfeit the class.

Being late is considered a No Show as is a Late Cancel 30 minutes before class.

This cancellation window applies to all Intro Passes.

UNLIMITED MEMBERS
Yoga, Mat & Barre Classes

• No shows will incur a $10 fee

• Late cancels will incur a $5

• Fees will be charged to the card on file approximately 48 hours after the class.

• If the fee is unable to be charged on two occasions your account will appear with a balance owing

• All accounts with balances owing will be suspended from booking until the balance has been paid.

UNLIMITED MEMBERS
Reformer Pilates Classes

• No shows will incur a $15 fee

• Late cancels will incur a $10

• Indi Members will get one fee waived per calendar month.

• Fees will be charged to the card on file approximately 48 hours after the class.

• If the fee is unable to be charged on two occasions your account will appear with a balance owing - all accounts with balances owing will be suspended from booking until the balance has been paid.

Refer to the Terms & Conditions for all information on late and no show fees.

We completely understand that everyone runs late from time to time (including ourselves!), but out of respect for our other students, we need to start classes on time.

If you are more than 1-2 minutes late for your class, you will most likely find the teacher has locked the door and/or already started class.

In the instance of a late arrival you are considered a No Show as per our Terms & Conditions.

If the class you had your eye on is full, add your name to the waitlist. Lots of movement happens and you most likely will get into the class.

You will receive an email or text (depending on your preferences indicated when creating your account). If you are on the waitlist and make it into the class, we assume you are coming.

You can be added from the waitlist up until 2 hours before the start of class. The 4 hour cancellation window applies to waitlisted spots too. So if you can no longer make it to class please cancel your waitlist.

Refer to Terms & Conditions for all information on late and no show fees.

If there is something your instructor needs to know about you or your body please let them know before your class. They will put a note on your account, only to be accessed by Indigo Soul staff, to ensure they offer appropriate options or modifications during class.

If you have been given any specific medical or specialist advice regarding your practice please let us know. We respect your privacy and want to ensure you get the most out of your practice.

Please refer to our Terms & Conditions for information on injuries and pregnancy requirements.

• All membership holders are eligible for 4 weeks of pause/ hold per calendar year.

• Pause or holds can be made for a minimum of 1 week and must be within your weekly cycle.

• Complete the form here with 5 days notice for all pause/ hold requests.

• Additional hold periods will be granted for medical reasons with supporting evidence.

• Expiry dates of packs are unable to be extended, unless in the event of a medical reason with supporting evidence.

Please refer to our Terms & Conditions for membership and pack conditions.

All memberships have a four month lock in period, where no cancellations are eligible. Memberships can be cancelled anytime from your following cycle.

Complete this form here with at least 7 days notice. Please refer to our Terms & Conditions for our Termination Policy.

If your pregnancy is not complicated you can join any of our classes. Our teachers are equipped to provide support and alternatives for you.

If you are returning postpartum please ensure you have had the all clear from your doctor. We advise all women to listen to their bodies and seek medical advice before engaging in exercise.

Please refer to our Terms & Conditions for pre and post natal conditions.

While we aim to accommodate all abilities, no classes are specifically designed for rehabilitation. If you have a serious injury, please get clearance from your healthcare practitioner before returning to regular class.

We have an in-house Chiropractor who provides free 15 minute injury assessments to assist our instructors to keep you moving in the best way possible.

Once you have clearance, please let the instructor know of any injuries so they can provide you alternatives or cautions throughout the class and notes can be added to your profile.